Customer Journey

Customer Journey

Map and optimize your customer journey to improve experience and conversions

Journey Stages

Awareness

Customer discovers your brand

Consideration

Customer evaluates your solution

Purchase

Customer makes a buying decision

Retention

Customer becomes loyal advocate

Stage Details: Awareness

Key Actions

• Create targeted content
• Optimize touchpoints
• Measure engagement

Success Metrics

• Conversion rate
• Time to conversion
• Customer satisfaction

Journey Mapping Tips

Start with customer research
Identify pain points and opportunities
Test and iterate continuously